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Uncertified tour guides at Tulum ruins causing numerous complaints

Tulum, Q.R. – Numerous tourist complaints have led to the investigation of uncertified tour guides at the Tulum archaeological ruins.

The tour guides, who have obtained official uniforms with municipal logos, have been presenting themselves as official tour guides to those wanting to tour the site. Visitors to the ruins who have hired these guides and paid between $50 and $60 US, have been requesting refunds from the site’s administration office.

Tourist complaints say that they are approached by guides on the streets and told the site is closed but as municipality officials, they are authorized to sell entrance tickets and tours of the ruins. Some of these unofficial guides have even offered boat rides and visits with sea turtles for which people pay but do not receive.

The uncertified tour guides have caused mass confusion with tourists who cannot tell the dealers from those legally entitled to sell the services. Rubén Prado Monge, head of the Department of Control and Collection of the Municipal Treasury, said that the five uncertified guides have been fined and their shirts confiscated, but they have been allowed to continue operating.

The uncertified guides are employed by tour companies. Monge said that the logos belong to a property located a few meters away from where the guides are and adds, “They have the proper permits for the operation.”

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