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Uber reopens support center in Cancun

Cancun, Q.R. — Uber says that although they have reopened their support center in Cancun, it will be weeks before drivers are hired since they continue to wait for a reply from the state’s Mobility Institute.

Saúl Crespo Laborem, communications manager for Uber Mexico, says that at the beginning of 2019, the company submitted an application for authorization to the Institute of Mobility of Quintana Roo to restart operations.

“At least from here to April 8, which is when the Mobility Institute has to give us an answer about the permit, we will not be registering drivers. That will come during the next few weeks.

“For all those driving partners who, at some point worked through the platform, and for all those who want to, we will be imparting information sessions and resolving any doubts and above all, updating existing accounts, as a first step toward the arrival back to Cancun,” he explained.

There are several digital platforms in the state looking for operation permits through the new Mobility Institute including Uber, Cabify and DiDi.

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