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Timeshare complaints for Cancun, Riviera Maya considered high

Cancun, Q.R. — More than 130 complaints against timeshare companies have been filed already this year according to the Federal Prosecutor of the Consumer (Profeco).

Profeco reports that so far this year, there have been 135 complaints against time-sharing with a value equivalent to nearly 8.9 million peso of which 4.6 million peso has been recovered in favor of the consumer.

The figures for 2017 are considered high compared to last year, where a total of 177 complaints were filed. Although the number of complaints have not yet surpassed the figure of last year, the amount claimed has already exceeded 2016 numbers. Profeco’s figures show that last year, a total of 7.5 million peso was claimed.

The main complaint, they report, is the refusal of contract  rescissions. Of the complaints filed this year, 80 have been reconciled while 58 remain in processing.

Timeshare companies with the most complaints include CR Resort Los Cabos S. de RL de CV with 21 complaints followed by Vacation Travel Advisory SA de CV with 16. RVC México Marketing S. de RL de CV has 11 filed complaints against them so far this year, while Club Lagoon Beach and Marina SA de CV and Grupo Costamex SA de CV all have eight.

Miriam Cortés Franco, executive president of the Association of Vacational Clubs of Quintana Roo (Acluvaq), says that since 2015, they have provided legally established certificates for hotels to help deal with timeshare irregularities and complaints, noting that more than 40 percent of the Cancun and Riviera Maya hotels offer the timeshare service.

In conjunction with the support of the Mexico Tourism Promotion Council (CPTM), Acluvaq launched a campaign to promote the certificate in Mexico and Quintana Roo. The concept is to inform timeshare consumers before making a purchase and signing a contract, to look for the certification seal to ensure they are a legal service.

Cortés Franco explained that the certification quickly identifies a timeshare company, ensuring they are not an illicit operation or a ghost company. In Cancun and Quintana Roo she says that there are 199 vacation properties affiliated through Resorts Condominiums International (RCI) totaling more than 40,000 rooms.

She adds that with the growth of additional regional hotels planned for 2018, there will be an additional 3,000 rooms with timeshare options.