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Quintana Roo ready to begin 911 transition

Cancun, Q.R. – The state of Quintana Roo is one of eight that chose to begin the transition to have 911 as the single emergency number.

The state still uses the traditional 066 number for emergencies but has been part of a pilot program that would see the Cancun command center (C4) utilize only 911 for emergencies.

The use of the 911 emergency number brings with it many technological advancements such as geolocation of mobile phones to communicate with carriers, as well as mobile identification codes. All other emergency numbers will be replaced with 911, leaving only the number 089 for anonymous complaints.

The 089 number will continue to be used for anonymous complaints because it is set up so that operators cannot track the number. The 089 number is in use through an agreement with the telephone companies to block phone number crawlers and the numbers of incoming calls. Also, calls through 089 are channeled to relevant authorities for investigation, not an emergency dispatch or response department.

Quintana Roo is one of eight states to participate in the pilot program because, as State Secretary of Public Security Juan Pedro Mercader Rodríguez explains, the state has the technical capabilities with four (C4) centers located in Cozumel, Beinto Juarez, Solidaridad and Chetumal, all of which have national coverage.

Citizens still use 066 and the change to use only 911 will be gradual over a considerable amount of time. Special services that currently exist for the Local Police, State Judicial Police and the City, Red Cross, National Emergency Response System of Citizenship, Fire, authorized government agencies and social service will migrate to the number 911.

The adoption of 911 as the single nationwide emergency number was announced last November by the Federal Telecommunications Institute (IFT). The transition to 911 will begin in April.

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