Last updated on March 4, 2018
Cozumel, Q.R. — Numerous shore excursions from Cozumel to Playa del Carmen have been affected by Princess Cruises in a reaction to the recent events surrounding the ferry dock and Barcos Caribe boat explosion on February 21.
The cruise ship circulated a formal letter addressed to all Princess Guests and signed by the ship’s captain outlining the recent events involving the areas ferry services and encouraging all passengers to avoid mainland travel from Cozumel to Playa del Carmen.
In the letter dated March 2, the ship’s captain Fabrizzio Maresca says, “we strongly advise that Cozumel ferry use to the mainland be avoided.”
“Authorities believe that this is probably the result of criminal action against the ferry operator. Unfortunately, any future incident could result in collateral damage to the other ferries,” he says. In an official statement, the company says:
At Princess Cruises, the safety and security of our guests is our top priority. We are aware of the updated travel warning involving ferry boats that carry passengers between Cozumel and Playa del Carmen, Mexico issued by U.S. State Department.
We would not take our guests and crew to a port — or operate a shore excursion — where we had any indication there may be an undue risk to safety and security. As a precautionary measure, we have cancelled all tours that make use of ferries and strongly advise that ferries from Cozumel to the mainland be avoided. Guests with pre-paid excursions impacted by this change will be issued a refund to their shipboard account. We will continue to monitor the situation closely. As always, we work closely with government officials to ensure our guest’s security at all times.
A more drastic move came from Carnival cruise lines who have outright cancelled passenger excursions that require travel to the mainland. In a statement, Carnival senior cruise director John Heald said, “In an abundance of caution, we have canceled all tours that make use of ferries and we strongly advise that ferries from Cozumel to the mainland be avoided.”
“Guests with scheduled tours impacted by these changes will have their tickets refunded to their account,” Heald continued. “I apologize for this unexpected change in plans and trust you understand everyone’s safety is my number one priority.”