New app allows for smartphone CFE payments

Cancun, Q.R. — The Federal Electricity Commission has created a smartphone app that allows payment of CFE bills.

The app, which was first released in the Yucatan state in mid-2015, has been designed for Android and IOS users, allowing CFE customers to make electricity bill payments using their phones. The app, which is called Switch, is available as a free download and works multiplatform on a smartphone or desktop.

Once registered, the app allows CFE customers to make payments, see consumption history, receipts and provides the ability for people to report issues, whether they are electricity problems in a home, on a street, entire block or neighborhood. The app also provides customers with the ability to chat with a live person, while another area provides recommendations on energy savings.

Switch can notify users when their next CFE bill is due for payment and how much to pay. Although the app cannot accept payments for smartcard users, it can take payments for overdue accounts as payments are reflected immediately. Payments via the app can be made by anyone anywhere in live time.

Switch website stresses that when it comes to website payment protection, “We use the most sophisticated methods to ensure the safety and protection of your information. All our information is encrypted and travels through secure channels.

The app allows CFE customers to pay overdue bills, list all your bills in one place, report faults from the application, make regular and overdue payments online and locate the nearest CFE centers closest to you.

For Andriod users, Switch can be downloaded from Google Play Store and Appstore for IOS. To learn more or to download Switch for desktops, visit Switch at http://www.web.switch.mx/.

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