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Mexico officially establishes 911 as emergency number


Mexico City, D.F. – Mexico has officially adapted the common 911 emergency number throughout the country.

Although there is no set date for the start of the service, the Federal Telecommunications Institute (IFT) issued guidelines to convert 911 in the “only nationwide harmonized number for the provision of emergency services”.

Some of the criteria released by the IFT are:

  • Authorized dealers should provide the geographical location of the call or text message emergency.
  • Telephone companies must provide access to 911 free of charge without being limited, including phones with zero balance (credit), phones with restricted service and telephones for public use.
  • Users of the service will not be billed for calls, SMS text messages or any airtime by dealers.
  • Companies must have and make available to the people, including the visual and hearing impaired, devices or mobile terminals that have features and programs that allow them access to 911. They must also inform users of the existence and functionality of the numbers 911 and 089 through advertising campaigns.
  • 911 will be administered by the Executive Secretariat of the National System of Public Security.
  • The region identifier number 911 is reserved and guidelines are established to recover, if required, local numbers that begin with that number.
  • Emergency numbers pre-060 (Local Police), 061 (PJE and DF), 065 (Red Cross), 066 (National Emergency Response System of Citizenship), 068 (Fire) and 080 (Security and Emergency) – must migrate to 911.
  • For whistleblower service, the number is 089.

The announcement comes nearly a year after President Enrique Peña Nieto made the proposal for the 911 emergency service for the country.

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