Playa del Carmen, Q.R. — City mayor Cristina Torres Gómez says that that legal proceedings to terminate the Aguakan concession will begin next month.
The mayor says that the documents required to start the process will formally be presented by February 15 at the latest, adding that the document is based on citizen complaints for poor quality and service. She added that the document also addresses the company’s lack of emergency plan to deal with contingencies.
The first step in the process will be to seek a “rescission of the contract through the administrative courts,” and that the process will go ahead regardless of whether or not CAPA presents the requested diagnosis of Aguakan’s services.
Torres Gómez said that later, there will be a trial process for citizens to be witnesses and submit irregularities or excessive charges they had during the administration of the concessionaire, which is one of the most frequent complaints received in the state of Quintana Roo.
Since the beginning of her government, Cristina Torres began with a series of actions against the company Aguakan due to the large number of citizen complaints about excessive prices and poor service.