Cancun, Q.R. — The long immigration lines experienced by travelers at the Cancun International Airport could be resolved by the end of the month.
The Secretary of Tourism of Quintana Roo, Marisol Vanegas Pérez reports that the problem of insufficient immigration personnel at the airport could be resolved by month-end if they are able to get the kiosks in full operation.
He explained that along with hiring approximately 80 INM agents, operational kiosks will help with the extensive lines travelers often have to wait in for hours to be processed to enter the country.
He said that the issue with the digital kiosks is of a technical nature related to fingerprint reading.
“A modification must be made in the software which could allow reinstating all the machines and facilitate attention to the public. We hope that by the end of this month, it will be completed,” he said.
It was a year ago that the digital kiosks were installed in the Cancun International Airport and the Los Cabos International Airport as pilot areas to observe the efficiency of the system, however due to technical failures, the kiosks have not been used.