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INM officials face harsh criticism over lack of personnel at Cancun International

Cancun, Q. R. — The Commissioner of the National Migration Institute (INM) faced harsh criticism by businessmen Saturday during a meeting in which they questioned the lack of immigration staff.

Francisco Garduño Yáñez, Commissioner of the Instituto Nacional de Migración (INM) sat through the harsh questioning period by Cancun and Riviera Maya businessmen after demanding the federal government hold the work meeting.

Unnamed federal and state authorities, along with representatives of associations in the tourism sector, were also part of the meeting to see improvements to the immigration services at the Cancun airport.

Those attending were requesting a commitment from the National Migration Institute (INM) to create the actions necessary to make the arrival of visitors more efficient in the INM filters.

Sergio González Rubiera, president of the Mexican Association of Travel Agencies, said that they will continue denouncing the lack of immigration personnel at the Cancun International Airport.

He said they will again send letters to the federal authorities asking for a solution to the “shameful” immigration problem that has prevailed for decades at the Cancun airport.

“It is unfortunate that there are not enough personnel in the immigration modules, which causes problems in the arrival of international travelers due to the delay in entry,” he said.

In 2019, after intervention by Miguel Torruco Marqués, the Secretary of Tourism, there was an announcement of the addition of at least 30 immigration officers to the Cancun airport.

However, two years later, social media videos posted by tourists from the Cancun airport continue to show stuffed rooms and hours-long lines in Terminal 3, especially during weekends.