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Iberostar guests to be relocated during fire restoration

Cancun, Q.R. — Restoration from a fire that left several common areas of the Iberostar Tucan and Quetzal in Playa del Carmen destroyed is already underway. Representatives of Iberostar say the hotel should be fully functional by mid-December.

Hotel representatives also said that while restoration is under way, guests of the Iberostar Tucan and Iberostar Quetzal hotels in Playa del Carmen will be relocated to Iberostar Paraiso.

Caitlin E. Galeotti of Edelman, a public relations company that represents the Iberostar brand, provided Riviera Maya News with an official statement:

“On Saturday, October 10, 2015, a fire occurred in isolated areas of our hotels Iberostar Tucan and Iberostar Quetzal, affecting only common areas such as the lobby, restaurants, spa and theater. All other areas including rooms were not affected.

We have immediately begun recovery efforts in the affected areas and will be able to fully assess the damages within one week. Our goal is to have the hotels fully operational by mid-December, and once completed, our guests will enjoy newly renovated areas, and can expect as always, our award-winning excellence in service and quality.

At Iberostar, the safety of our guests and employees is a top priority. To ensure our guests’ well-being and comfort, and to follow security protocol, we have relocated all guests from Iberostar Tucan and Iberostar Quetzal to the Iberostar Paraiso Complex as well as neighboring hotels.

Guests arriving at the hotels within the next week will be moved to the Iberostar Paraiso Complex. Regarding all other future stays, Iberostar will provide an update shortly.”

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