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Government transparency part of Solidaridad commitment to citizen requests

Playa del Carmen, Q.R. — The Government of Solidarity is in the process of creating a new system that will provide government transparency when implementing the requests of local citizens.

As part of the Municipal Development Plan (PMD) of the Public Administration 2016 -2018, a new public management system called “Efficient and Transparent Government”, is in the works. The goal of the new systems is to generate public closeness and awareness while complying with the ethical responsibility to provide quality services with a transparent and honest management of public resources according to citizen requests.

The new Modern Government program will improve the quality of public management through the modernization of processes and instruments of municipal services, such as the professionalization of officials in new technologies and citizen service.

An integral part of the new system will also include two Citizen Attention Modules (MAC) surveys in Spanish, English, French and Sign Language that will help city officials channel attention to citizen requests.

Other changes include the development of programs to encourage citizen participation with the creation of Que Hable Solidaridad (Speak Solidarity), which is also a radio station program, as well as Programa Acción Escolar (School Action Program) and the regular holding of meetings through Comités Vecinales (Neighborhood Committees).

This new proactive open government structure ensures efficient accountability on 100 percent of purchases and public works, as well as the signing of an agreement to join the Open Commissions tool of the National Transparency Institute. It also includes Access to Information and Protection of Personal Data (INAI), to make transparent the use of resources in official trips.

The creation of the new transparent government system is in response to citizen requests to combat political corruption. Solidaridad officials point out that of all the citizen requests received, 25 percent of them include a government transparency system to eliminate corruption.

According to the National Survey on Quality and Government Impact (ENCIG) 2015, 88.8 percent of the Mexican population consider acts of corruption to be “frequent” or “very frequent”.


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