Cancun, Q.R. — State financial authorities say it is presumed that bank employees and officials are colluding in the robberies taking place in Cancun.
In a press conference, Rafael del Moral González, former delegate of the National Commission for the Protection and Defense of Users of Financial Services, says that it is presumed employees and bank officials are colluding in the robberies of bank account holders that remain unresolved.
He added that bank clients are defenseless in the process to recover their money, and in best case scenarios, it can take 12 months to resolve.
During the press conference, he said that over the past three years, many of the thefts were occurring electronically with the highest incidences at branches of Santander and Banamex.
Now, he says, robberies are taking on a physical form without violence, which is why he is calling on bank branches to investigate its employees, saying authorities and financial institutions need to pay more attention to their controls and the management of staff.
The specialist said that robberies within banks are an alarming reality, not only in ATMs, but in branches. There are banking pseudo-officers who pretend to be real, who take the cash from clients for deposit, and in minutes, the cash is stolen.
The last large robbery took place at a Cancun bank September 17. That day, the client was approached by a supposed adviser of the bank who explained that he would be served in an express box. They took his deposit of 300,000 peso to the back for deposit and disappeared with it.
“We are hitting the insecurity inside the banks by alerting citizens and asking authorities to do their job and also to the bankers and that the processes be expedited.”
He commented that all the evidence suggests that there is complicity of thieves with bank employees. “There are investments in security, but apparently it is insufficient. That can cause banks to lose credibility,” he warned.
He says people also need to be extra careful when using ATMs since the presence of so-called “carvers” have been detected, many of whom have a South American accent.
The recommendation is not to accept help from anyone at ATMs unless they are a branch executive with the logo or uniform of the banking institution.