Last updated on September 17, 2019
Cancun, Q.R. — Local federal consumer officials say the sudden closure of Zona Fitness in Cancun was willful abandonment of the owners.
In September, members of the gym arrived to find the doors locked without notice. To date, the gym has not reopened nor have paid members been notified of its closure. Xavier Rosado Martínez of the Federal Consumer Procurator’s Office says up to 180 million peso of fraud is at stake.
“There was willful behavior of the owners who left everything abandoned. There are 1,500 affected users. Now we have dialogue with those affected and we can say that the owners rented the premises.
“Those responsible are no longer here. They abandoned the equipment that, by the way, was in poor condition.”
He highlighted that the owners intentionally closed the facilities in September without prior notice, which caused concern for gym members who paid their annual membership fees in advance.
“We have dialogue with members who were unfortunately disappointed in September when they were offered an advance offer that if they paid the annuity they would get a discount.
“The fact is that the majority of partners had collective deals with the whole family. They were amounts ranging from 8,000 to 12,000 peso per person.”
At the time, those affected stated that they tried to contact the central management company in addition to the gym in Cancun and five branches in Mexico City, but they did not get a response.
Rosado Martinez said that they are now looking for an address of the subsidiaries, but it is not known if they have the same name. He also said that staff were not paid their last salary.
“Although we are a purely conciliatory body, we are looking for the other party to be able to reconcile, but in this case I see it as a criminal situation.”