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Downtown noise levels creating negative online reviews for Playa del Carmen

Playa del Carmen, Q.R. — Local entrepreneurs say tourists are being kept awake at night due to some downtown businesses not complying with the city’s noise regulations.

More than a dozen business owners have approached municipal authorities to voice their concern about the negative online reviews they have seen beginning to surface regarding the level of nighttime noise in downtown Playa del Carmen.

Felipe Menéndez, manager of Bosque Caribe Hotel, expressed his concern about the growing number of negative comments on social networks.

“There is a lot of noise in the area. Out of the last 79 guest comments, 14 people complained about the noise. Normally in the hotel, clients who experience some level of dissatisfaction do not say so, maybe one out of every 10 will say something.

“But having 14 negative comments out of 79 tells us that many did not complain, they endured. That’s a very high percentage. In the last week we had two cancellations, that is, the person arrived for 10 days, but only spent the first night and left.

“We lost nine nights of lodging,” he said.

The meeting held between the local businessmen and municipal authorities was closed-door, however, other business leaders noted that they have lost reservations because guests cannot sleep in the downtown hotels.

According to the Official Mexican Standard, commercial zones are permitted a maximum limit of 68 decibels during the hours between 6:00 a.m. and 10:00 p.m. The Standard also sets nighttime noise levels for commercial areas to 65 decibels between the hours of 10:00 p.m. and 6:00 a.m.

Orquídea Trejo Buendía, director of Environment and Climate Change, said that they will begin verifying the noise levels being emitted from establishments with sound equipment.