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Despite Uber presence, taxi drivers continue to accumulate complaints

Cancun, Q.R. – State taxi drivers continue to accumulate citizen complaints despite demonstrations against Uber.

Secretary of the Labor Union Andrés Quintana Roo, Salomón Alfonso Muñoz, acknowledges that state taxi drivers continue to rack up hundreds of citizen complaints each month ranging from overcharging to unsanitary cars.

He said that already this year, there are more than 6,000 logged complaints against drivers, adding that most of the complaints are related to poor service, overcharging and appalling taxi conditions. These complaints continue despite the arrival of Uber, noting that the level of consumer complaints has not decreased.

“So far there are 6,045 complaints against taxi drivers, most are for overcharging. Per month we record between 500 to 600 complaints of which 20 percent are never processed because drivers do not show up to clarify the complaint.”

Alfonso Muñoz says they recognize the quality of service offered by Uber drivers and are seeking to improve their own services.

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