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Consumer protection says 15 tourist complaints lodged mostly against restaurants, timeshares

Riviera Maya, Q.R. — The Federal Consumer Protection Agency (Profeco) says that so far this summer, they have received 15 complaints against providers of tourist services, most of them timeshares.

According to Marisol Huitrón Rangel, subdelegate of Profeco for Solidaridad, of these, two of the complaints have already been reconciled in favor of the consumer.

“We have 15 complaints filed into this holiday operation of which we have managed to reconcile two in favor of the consumer, recovering just over 10,000 peso,” he said.

Huitrón Range says the other consumer complaints include a clothing store, two restaurants, jewelry stores, a car rental company and a parking lot. The complaints were lodged regarding companies in Solidaridad, Tulum and Cozumel, he said.

He explained that the restaurant complaints were for an attempted obligatory tip payment. Other complaints included information being posted in English when it must be posted in Spanish first, for a guarantee that was less than the legal mandatory 90-days as indicated by the Federal Consumer Protection Law and others, for not displaying prices.

Huitrón Rangel said that of the 15 filed complaints, seven were against timeshare companies for failing to honor the agreement that by law, the consumer has five days to cancel without penalty. For the two restaurant complaints, he says mandatory tip payments are not permitted and also cannot be suggested.

He says that Profepa officials will continue with their summer holiday operation until August 19, where they will continue with their verification visits.