Cancun, Q.R. — The Federal Consumer Protection Agency (Profepa) says they have postponed CFE hearings into 2019 due to an overflow of complaints.
La Procuraduría Federal de Protección al Ambiente (Profepa) says that they have had to postpone hearings related to the increase in CFE tariffs due to the overload of complaints already scheduled. The organization says that to date, more than 250 people have filed officials complaints against Mexico’s La Comisión Federal de Electricidad.
Javier de Jesús Rosado Martínez of Profeco in Quintana Roo mentioned that they have 250 complaints from businessmen as consumers who are already scheduled for hearings.
“When a consumer files a complaint before the payment due date of the factura, it is frozen, that is, they do not have to pay it, and until the case is resolved in the federal agency, which is when the payment would be determined, CFE cannot cut the service,” he explained.
Rosado Martínez added that this year, they have dealt with 325 cases. “The idea is that the consumer does not interpose the complaint since this implies a greater process, but solve the problem immediately.”
On November 8, representatives of the Hotel Association of Cancun and Puerto Morelos, the Business Coordinating Council of the Caribbean and the National Chamber of the Food and Restaurant Industry of Cancun met with Profepa officials to file official complaints against CFE for the excessive increases, which in some cases, reached as much as 100 percent.
Rosado Martínez commented that the business chambers are opting for the complaint resource as another antecedent to defend their interests as consumers in addition to other legal options with their lawyers.