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CFE customers not happy with electronic card system

Playa del Carmen, Q.R. – Masses of unhappy CFE customers lined up downtown to try and swap their electronic cards back for the bi-monthly paper billing system.

Inside and outside of the Federal Electricity Commission (CFE) building in central Playa del Carmen, CFE customers have experienced a fair amount of frustration when trying to pay their electric bill against the new electronic card system. A large part of that frustration lies in the frequently non-functioning ATM that is supposed to allow for payment.

Many people took to the lengthy lines earlier this week after they tried to pay their electric bill on the ‘scheduled payment’ date, however, the automatic devices were not working leaving people stranded and without a way to pay. Many of those who stood in line did so not only to pay, but to have their electricity statements returned back to the bi-monthly paper system.

Capi Gil Wood, superintendent of the CFE Riviera Maya region, denied there were flaws in their collection systems, saying that the only delay has been due to the ATMs.

“Anyone who is not satisfied with the billing system with the scheduled payment can arrange to return to the bi-monthly billing system. As for the crowds, that only occurs when people get paid on the last day of the month and they get desperate – it coincides with all the neighborhoods – so the recommendation is to avoid leaving the bill payment to the last scheduled day,” said Giil Wood.

He says that 15 percent of the Riviera Maya has registered and of those 149,000 electronic card users, the acceptance rate has been more than 90 percent. He added that it is now possible for those on the electronic card payment system to make advanced payments. Deposits against the cards can be made at Extra 24-hour convenience stores and Farmacias del Ahorro, so as to avoid having to go to the CFE in centro.

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