Cancun, Q.R. — The 911 emergency service, already incorporated into the newly operating C5 Command Centre in Cancun, has handled more than 366,800 calls since the beginning of the year. State governor Carlos Joaquin noted that the Centre is now better equipped to handle emergency calls, which contributes to an improved security strategy.
During the first six months of 2021, 366,830 calls have been made to the command center, more than 70,000 of which, were business related. Joaquin says that during all of last year, a total of 433,468 emergency calls were registered.
The state governor continues to promote a comprehensive security model for crime prevention, professionalization of police forces and actions to combat impunity. One of those actions was to provide the security forces with state-of-the-art equipment and technological infrastructure which includes surveillance cameras and security arches in combination with the commissioning of the C5.
Carlos Joaquín expressed that although there are advances in security matters, the participation of citizens is required through calls and emergency reports in order to have a more agile and timely response to recover peace and tranquility since emergency calls and security camera footage is captured in real time.
According to the Ministry of Public Security, of the emergency calls received this year, 70,165 of the 911 calls were help for businesses, 55,000 were made for police matters, 5,987 for medical services, 4,648 for traffic events, 2,552 for firemen requests and 1,716 were for the judicial sector.
The balance of calls involved requests for information, the report of aggressive persons, excessive noise complaints, suspicious vehicles, minor traffic accidents, street fights and 1,648 calls for “suspicious persons”. Just over 159,600 calls were considered false calls.