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Aguakan office suspended for consumer violations

Playa del Carmen, Q.R. — Personnel of the Federal Consumer Protection Agency (Profeco) imposed suspension seals on the Aguakan office for what turned out to be consumer violations.

The suspension was placed on the Aguakan office on 115th Avenue where Profeco officials placed two large stamps across the front windows, suspending all commercialization of goods, products and services.

Through a communiqué, PROFECO announced that the placement of suspension stamps for the provision of the service marketed by the Aguakán potable water concessionaire (Cancún Hydraulic Development), was due to the following reasons:

  • Does not show consumers the total amount to be paid in the domestic tariff (not including VAT)
  • Does not show consumers the cost of the surcharges of overdue installments
  • Not providing documented proof of the veracity of its exhibited advertising
  • Not documenting the change of meters

“Four stamps were placed on the offices of the concessionaire in Playa del Carmen. The amount of the fine can be up to 3.5 million peso according to the Federal Law of Consumer Protection. It is important to note that this is only an administrative sanction,” he said.

Although the office has been suspended, the water supply will continue. The stamps will be withdrawn when the fine filed is paid.