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Agencies say order is needed to stop tourist harassment at Cancun airport

Cancun, Q.R. — Several tourist bodies in Cancun are requesting that bad tourism practices being allowed by the Cancun International Airport be regulated.

The Hotel Association of Cancun and Puerto Morelos (AHCyPM) along with the Visitors and Conventions Office (OVC) and the Mexican Association of Travel Agencies (AMAV) have voiced their concern about irregularities in the new Terminal 4 of the Cancun airport.

Concerned bodies are denouncing the harassment of arriving passengers saying they have received many complaints in regards to the irregularities in the AIC. They say these things create a bad image for visitors, such as the harassment of passengers for car rental services, taxis (those who have the concession for the air terminal), of pirate transporters and of timeshare vendors at the terminal exit.

“We have received complaints from the tour operators about the arrival area of the T4. Passengers who head toward the exit door do not see representatives of their hotel or company so the independent transport companies deceive them by selling them transportation. This causes complaints and requests for reimbursements,” said Lizzie Cole Guerrero, director of OVC.

“This damages not only the local tourism agencies, but also the tour operator, the travel agent who sold the package and in general, our destination,” she added.

“We agreed that we must put order in the airport. We cannot be a world class destination with that reception to our tourists,” said Roberto Cintrón Gómez, president of the AHCyPM.

The AHCyPM also agrees. The AMAV is absolutely right to raise its voice, order must be placed, compared to other international airports in Mexico and the world. The AIC is very “aggressive”, said Abelardo Vara Riviera, hotel entrepreneur.

The reality is that when you arrive at the terminals, it seems that you arrive at a place of savages, all shouting, offering you almost everything. Visitors are left with the desire to return to the plane. There are no words to describe the way they almost assault you offering services and things that sometimes you do not understand. You are arriving from a long flight and from the moment you step inside the terminal until you take your transport, it is an almost constant harassment,” he said.

Marisol Vanegas Pérez, Secretary of Tourism of Quintana Roo says the timeshare sales practices at the Cancun International Airport (AIC) are not illegal, given that there is a contract with Grupo Aeroportuario del Sureste (Asur) and is part of its customer attraction strategies, but what is sought is to avoid deception and harassment, which becomes aggressive toward tourists.